We encourage you to carefully review these terms to understand the conditions that apply to our services.
Last Updated: July 15, 2026
1. Agreement to Terms
By accessing or using the website, services, or requesting a quote from DMS Home Improvement ("Company," "we," "our," or "us"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, please do not use our website or services.
2. Services Description
DMS Home Improvement is a family-owned, licensed and insured General Contractor providing residential remodeling and construction services throughout New Hampshire (Hollis, Hudson, Pelham, Salem, Windham, Londonderry, Derry) and Massachusetts (Middlesex and Essex County). Our services include:
Estimates provided through our website, phone, or in-person consultations are preliminary
and based on the information available at the time. A final, binding price is established in a
written contract signed by both parties once the full scope of work, materials, and
selections have been defined. Any changes requested after signing will be handled through
a written change order, including any adjustment to price or schedule, signed by both
parties before the additional work proceeds.
3.2 Scheduling
Project start and completion dates depend on factors including permit approval (where
applicable), material lead times, weather, and crew availability. We will communicate any
schedule changes as promptly as possible and work to minimize disruption to your home.
3.3 Property Access
By engaging our services, you grant our team reasonable access to the project area during agreed working hours. You are responsible for clearing the work area of personal belongings, securing pets and valuables, and ensuring access to necessary utilities (water, electricity) where work will be performed.
4. Payment Terms
- A signing deposit may be required to schedule the project and, where applicable, to
order materials
- For larger projects, progress payments may be tied to defined milestones set out in the
written contract
- Final balance is due upon substantial completion and a walkthrough with the
homeowner
- We accept cash, check, ACH transfer, and credit card; specific accepted methods will
be confirmed in your contract
- Late payments may be subject to interest or late fees as permitted under New
Hampshire and Massachusetts law
- Returned/bounced checks are subject to a $35 processing fee
5. Cancellation Policy
Consumers in New Hampshire and Massachusetts may have a statutory right to cancel
certain home improvement contracts within three (3) business days of signing, without
penalty, as provided under applicable state law. This right applies primarily to contracts
signed at a location other than our regular place of business (for example, in your home).
- Cancellations within the applicable statutory rescission period: full refund of any
deposit paid
- Cancellations after the rescission period but before materials have been ordered:
refund of deposit minus the value of any design, planning, or engineering work
already performed
- Cancellations after materials have been ordered or work has begun: the customer is
responsible for the cost of materials ordered, labor performed, and any applicable
restocking fees
Nothing in this section limits any cancellation or rescission right you may have under New
Hampshire or Massachusetts consumer protection law.
6. Warranty and Liability
6.1 Workmanship Warranty
We warrant our workmanship for one (1) year from the date of substantial completion.
Defects in workmanship reported to us in writing during this period will be corrected at no
charge. Warranties on materials, fixtures, and appliances are provided by their respective
manufacturers and are subject to the manufacturer's own terms and conditions.
6.2 Customer-Supplied Materials
When a customer chooses to supply their own materials or fixtures, DMS Home Improvement is not responsible for defects, missing parts, or installation issues arising from the condition or suitability of the customer-supplied item. Additional labor required to correct such issues, or to install replacement materials, will be billed at our standard rates.
6.3 Limitation of Liability
To the fullest extent permitted by law, DMS Home Improvement's total liability arising out
of or related to our services is limited to the amount paid under the applicable contract. We
are not liable for indirect, incidental, special, or consequential damages arising from our
services, except where such limitation is not permitted by New Hampshire or
Massachusetts law.
7. Property and Site Conditions
- We take reasonable measures to protect floors, finishes, and adjacent areas of your
home through site protection and daily cleanup
- Minor cosmetic touch-ups (such as small paint blemishes or construction dust) are a
normal part of the renovation process; any remaining items are addressed on the final
punch list
- Please inform us in advance of any known pre-existing structural, electrical, or
plumbing issues, as well as any hazardous materials (such as asbestos or lead paint)
that may be present, particularly in homes built before 1978
- DMS Home Improvement carries general liability insurance and, where required,
workers' compensation coverage
8. Intellectual Property
All content on this website, including text, images, logos, photos of completed projects, and design elements, is the property of DMS Home Improvement or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use this content for commercial purposes without our prior written permission.
9. Customer Responsibilities
As a customer, you agree to:
- Provide accurate information about your property when requesting a quote
- Disclose any known HOA rules, historic district restrictions, or permitting
requirements applicable to your property
- Keep the work area reasonably clear and accessible during scheduled work hours
- Notify us promptly of any changes affecting the scope of work
- Ensure that any pets are secured away from the work area for their safety and ours
10. Force Majeure
DMS Home Improvement is not liable for delays or failure to perform obligations due to
circumstances beyond our reasonable control, including but not limited to severe weather,
natural disasters, material or supply shortages, labor shortages, power outages, pandemics,
or government restrictions or permitting delays.
11. Dispute Resolution
We aim to resolve any disagreements through direct, good-faith communication. If a
dispute arising from these Terms or from a service contract cannot be resolved informally,
both parties agree to attempt mediation before pursuing formal legal action, except that
either party may pursue individual claims in small claims court where applicable.
12. Governing Law
These Terms, and any services provided by DMS Home Improvement, are governed by the
laws of the State of New Hampshire, without regard to its conflict of law principles, except
that services performed on property located in Massachusetts remain subject to applicable
Massachusetts home improvement contractor laws and regulations.
13. Website Use
Our website is provided for informational purposes to help you learn about our services and
request a quote. We do not guarantee that the website will be uninterrupted, error-free, or
fully up to date at all times, including project photos, pricing ranges, or service area
information.
14. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes take effect
immediately upon posting to our website. Your continued use of our website or services
after changes are posted constitutes acceptance of the updated Terms.
15. SMS, Phone, and Email Communications
By submitting your contact information through our website, phone, or forms, you consent
to be contacted by DMS Home Improvement via phone call, text message (SMS), or email
regarding your inquiry, quote requests, appointment reminders, project updates, and
related customer support.
- You may opt out of SMS communications at any time by replying STOP to any text
message we send you
- Reply HELP for assistance, or contact us directly at
contact@dmsimprovement.com
- Message and data rates may apply. Message frequency may vary depending on your
interaction with us
- Carriers are not liable for delayed or undelivered messages
- For more information about how we handle your data, please see our
Privacy Policy
16. Contact Information
For questions about these Terms & Conditions, please contact us:
DMS Home Improvement - Everett, Massachusetts, USA
